Urban Bushcraft Terms and Conditions
This document outlines the following procedures.
Booking and cancellation
Health & Safety
Confidentiality and Data Protection
Feedback & concerns
Booking sessions
All sessions are sold via the online shop, this cost is inclusive of all equipment and resources for participants.
Cancellation
Urban Bushcraft will continue facilitating sessions in all weathers, except those considered to pose an adverse risk, such as high winds or thunderstorms. If a severe weather warning is issued by the Met Office we will endeavour to inform attendees at the earliest possible convenience, in the event of a session being cancelled. Most likely the day before the session, by 8pm.
In the event of a session being cancelled due to adverse weather, an alternative date will be offered. If the alternative date offered is unsuitable then a 50% refund for the session will apply. (Please check your email for any communication from Urban Bushcraft if severe weather warnings are issued, before travelling to the site).
In the unlikely event of a session leader having to cancel due to illness or unforeseen circumstances the session will be rescheduled or a full refund for that session will be arranged.
Cancellation by Parent/Carer
Sessions are non-refundable however we want to offer flexibility as we know plans can change, so we will always try and book you on to an alternative session.
Medical Forms
A medical form must be completed for each person attending Urban Bushcraft sessions. These are available to complete online by following the introductory email sent out by your lead instructor. It is really important that you complete these medical records at least 48 hours before the commencement of the Urban Bushcraft Session(s) that you have booked.
As a parent/carer it is your responsibility to update us with any relevant information regarding your child’s health and wellbeing. This will ensure the safety and enjoyment for all participants attending our Bushcraft sessions.
Asthma Inhaler/EpiPen/Insulin
It is really important that any relevant medication that you or your child requires must be brought with you to any session for general preventative measures or in case of an emergency. Consent to administer medication will be given in relevant medical forms as mentioned above. If you or your child arrives for a session without their medication, then the session Leader reserves the right to refuse entry (for the protection of both child and staff/volunteers).
Appropriate Clothing for Participants
Clothing yourself and your child adequately for outdoor learning is crucial to enjoying your experience in the woods. The following check list is to help you prepare for your Urban Bushcraft experience. You must ensure you and your child have the essential items below, we suggest packing a bag with these items including a bottle of water.
Essential Clothing
Long sleeved T-Shirt or shirt
Fleece, hoody or jumper
Long trousers & waterproof trousers
Good warm/thick socks
Waterproof shoes, boots or wellies
Waterproof coat, hat & gloves
The items listed under unsuitable do not offer adequate protection against the wear and tear of the outdoors leaving skin exposed to; brambles, nettles, scrapes and grazes.
Safeguarding
We have a safeguarding policy and procedure followed by all staff & volunteers; it is available to parent’s/carers on request. If you have any concerns relating to the welfare of a child, then please do contact us in the first instance. However, you can refer directly to the Children’s Services or the Police if you feel a child is in imminent danger. Urban Bushcraft practitioners cannot promise confidentiality to a child in the event of a disclosure, it is our legal obligation to record and share a disclosure appropriately to the referral team.
Protecting your privacy
Any personal information stored electronically is password protected and will only be used for planning and preparation of sessions and will not be shared with any 3rd parties. Any physical documents with personal info relating to adults or children attending sessions will be stored securely until an appropriate time when they are no longer required and will be disposed of/destroyed sensitively.
Use of photos and digital recording media
We take the privacy of all participants seriously. We would like to take photographs and short video clips during our Urban Bushcraft sessions to create marketing materials and to share achievements and experiences within the Urban Bushcraft community. As the parent/carer we respect any decisions/preferences you make regarding use of digital media. We simply ask you to complete the digital media consent form along with the medical form before a series of sessions to state your preferences.
Feedback and Concerns
We encourage all participants to give us feedback about their experience. We want to be approachable and encourage you to talk to us about any concern relating to your time with us at Urban Bushcraft. We appreciate that sometimes it can feel difficult raising concerns, we really want to listen and help where we can, please contact us via email or phone if something is bothering you or speak to us in person.